Frequently Asked Questions

Our Frequently Asked Questions have been divided into the following categories:

  • General Questions
  • Residential Connections
  • Business Connections

General Questions

What is QNet?

QNet, short for Coquitlam Optical Network Corporation, leases out unused capacity in the City’s carrier-grade fibre optic network to businesses, governments, and telecommunications companies that offer high-speed internet, phone, TV/video and cellular services to local customers at some of the best rates in the country.

Incorporated in 2008, QNet is wholly owned by the City of Coquitlam and governed by a board of directors.

Read more about QNet.

Read more about QNet’s history.

Why did the City start QNet?

QNet was launched in 2008 with the intent of leveraging the underground ducts and fibre optic network that had been installed for City services (e.g. traffic signal controls and telecommunications in City facilities). A significant amount of capacity was still available, providing the opportunity to lease out the unused fibre to promote economic development and as a revenue source.

Read more about QNet’s history.

What are the benefits of QNet?

The benefits of QNet are many:

  • Provides greater access to reliable, affordable high-speed internet services.
  • Provides business and residential highrises with improved choice and rates by enabling competitive telecom service providers to compete with the large dominant providers.
  • Promotes local job creation and expands telecommuting opportunities.
  • Helps businesses of all size compete in the global economy.

From a taxpayer’s perspective, QNet has saved the City approximately $360,000 per year in telecom services since its launch in 2008.

Learn more about what QNet can do for you in your home or business.

Does QNet offer telecom services directly to customers?

No, QNet leases the City’s unused fibre optic capacity to telecom companies, which provide services to residential highrises and businesses. Conversely, businesses can lease fibre connections from QNet in order to access a broad range of telecom service providers.

See the list of Recommended Telecom Service Providers.

Who can connect to QNet?

Most businesses, schools, malls, governments and residential highrises in Coquitlam can lease fibre or receive high-speed services from QNet’s telecom clients.

Learn more about getting connected.

Can a developer, strata council or property owner refuse a QNet fibre connection?

While most businesses and residential highrises in Coquitlam can connect to QNet, the connection is ultimately the choice of the developer, strata council or property owner.

However, allowing QNet in your development or building is an ideal way to ensure future occupants have access to some of the fastest and most competitively priced high-speed internet, phone and TV services in the country. And since QNet covers the cost of connecting and takes full responsibility for supporting the connection, there is no reason to say “No.” The Building Owners and Management Association also encourages its members to accommodate multiple telecom service providers in their premises in order to enable more competition.

Residential Connections

Which types of residential buildings can connect to QNet?

At this time, only residential highrises can connect to QNet (see our list of Connected Buildings).

  • QNet is not currently available in single-family homes. At this point, expanding QNet to single-family neighbourhoods is not cost effective in light of Canada’s current telecom regulatory policies.

How do I find out of my residential building is connected to QNet?

See Connected Buildings to find out if your building is connected to QNet.

I’m a resident in a highrise that is connected to QNet. How do I go about getting internet service linked to QNet?

Residents in QNet-connected buildings may choose to obtain telecom/internet services from any QNet service provider, as well as the regular large providers (please note that unless they are a QNet service provider they will not be using QNet’s fibre optic network).

See our list of Residential Telecom Service Providers and contact them directly to inquire about rates and services.

How do I find out which telecom companies provide internet, TV or phone services in my residential building?

In light of the competitive nature of telecom services in Coquitlam, we are unable to publish which telecom service providers are operating in specific buildings. Please contact the service providers directly (see Recommended Telecom Service Providers).

My residential highrise is not currently connected to QNet. How do we get connected?

Connections to QNet must be coordinated by a residential building’s strata council, management company or owner. Read about how to get connected, or contact us directly to inquire about getting a building connected to QNet.

Once the building is connected, strata councils, managers or building owners may choose to allow individual tenants and unit owners to acquire their telecom services individually, or alternatively they may choose to negotiate a building-wide deal with one of QNet’s Residential Telecom Service Providers.

If my highrise is connected to QNet, are all occupants required to use a QNet telecom service provider?

Occupants in QNet-connected buildings do not need to sign up with a QNet provider; they will always have the option of maintaining their existing service provider for internet, phone and TV services.

Business Connections

How do I find out of my building is connected to QNet?

See the QNet Map or contact us to find out if your business building is connected to QNet.

My business is not currently connected to QNet. How do we get connected?

Read about how to get connected, or contact us directly to inquire about getting a building connected to QNet.

If my building is connected to QNet, are all occupants required to use a QNet telecom service provider?

Occupants in QNet-connected buildings do not need to sign up with a QNet provider; they will always have the option of maintaining their existing service provider for internet or telephone services.